Shipping you can measure.
A courier that publishes its numbers, including the ones it does not like.
A last-mile carrier operating across 27 governorates from 14 hubs. Every number on this site is updated monthly and states how it was calculated.
SEC/A1The network
The network in numbers.
- 27
- governorates covered
- 14
- hubs and fulfilment centres
- 6,738
- active couriers
- 61,400 m²
- operating area
SEC/A2Numbers
Performance, with its definitions.
Every number carries a line saying how it was calculated. Including the ones we don't like.
96.4%
First-attempt delivery rate
Shipments delivered on the first visit ÷ total delivered shipments. Last 30 days, all governorates.
1.8days
Average delivery time
Mean time between the merchant pickup scan and the recipient delivery scan. Late shipments are not excluded.
24hours
Cash-out speed
Time between collecting cash from the recipient and executing the bank transfer. 24h on Enterprise, 48h on Growth, weekly on Starter.
0.11%
Lost or damaged rate
Shipments fully reimbursed for loss or damage ÷ total shipments. Last 90 days. We publish it because it is measured — and any company claiming zero is measuring it wrong.
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